Support Maintenance Agreements

At-a-Glance
Support is an integral part of our system development life cycle, and we are only ever as good as our ability to support existing customers - for that defines what our customers will think and say about us.

When you enter into a support agreement with Redstripe, you enter into an ongoing business partnership. For the value we add does not stop at implementation time.

Services provided under our Support Agreement:

• Proactive maintenance on a monthly, bi-monthly or quarterly plan chosen by our customers
  
• Checks on servers, desktops and firewall's adhering to strict procedures
  
• Support a discounted hourly rates
  
• Priority response times via phone, email, onsite visits or VPN
  
• No call out charges
  
• Free support calls monthly
  
• System reporting
  
• Lastly but most importantly “peace of mind”

Our support is aimed at proactive problem management - with scheduled frequencies for the performance evaluation of your solution before you encounter problems. This is not an add-on, but a core part of all service agreements. By using this approach, we are able to do more of what we do best - sustaining robust solutions that continue to deliver a return to satisfied customers year after year - without business interruption.

By involving Redstripe you are out-sourcing the pain and distraction that can come from the support of your business solution. The goal is to minimise downtime experienced, rather than acting re-actively to your service requirements.

Cost and time savings as well as increased efficiency not to mention the security that comes from knowing you can trust in the stability of your system.